PayPal has upgraded its class action waiver and arbitration provisions for the mass-arbitration era. The result is one of the most heavily fortified consumer arbitration clauses out there - supercharged to meet the mass arbitration threat that PayPal has faced in recent years.
Before you can file anything, you or PayPal has to mail the other side a completed Notice of Dispute by certified mail, signed with your original handwritten signature and your counsel's if you have one. A 60-day good-faith negotiation window follows, with an optional settlement conference you must personally attend. Completing this is a "condition precedent to initiating arbitration," and a court can enforce it by staying your arbitration and freezing fees.
This from the company that built itself on taking friction out of payments. This is a filter, aimed at mitigating the onrush of thousands of identical demands.
